You can choose between two methods of collecting support data: AutoSupport is enabled by default when you configure your storage system for the first time. AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner. Configuring other SANtricity options. The Vserver administrator has no access to AutoSupport. 
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Search within this manual Search all Support content. You can choose between two methods of collecting support data: The AutoSupport implementation speeds up troubleshooting and problem analysis. You can disable Ssup at any time, but you should leave it enabled.
Managing AutoSupport
The AutoSupport ASUP feature collects data in a customer support bundle from all AutoSupport-enabled storage arrays and automatically sends the data to technical support for remote troubleshooting and problem analysis with the storage management software. AutoSupport is enabled by default when you configure your storage system for the first time. The Storage Manager Event Monitor must be running on at least one machine with access to the storage array and, preferably, asyp no more than one machine.
Entapp begins sending messages to technical support 24 hours after AutoSupport is enabled.
Before you configure the AutoSupport feature, make sure the following conditions are true: You can disable AutoSupport at any time, but you should leave it enabled. Although AutoSupport messages to technical negapp are enabled by default, you must set the correct options and have a valid mail host to have messages sent to your internal support organization. AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner.
Only the cluster administrator can perform AutoSupport management. The AutoSupport feature is the preferred data collection method to use if available on your storage array.
AutoSupport (ASUP) messages
Enabling AutoSupport can significantly help speed problem determination and resolution should a problem occur on your storage system. You can shorten the hour period by aup or reverting the system, modifying the AutoSupport configuration, or changing the system time to be something other than a hour period.
By default, the system collects AutoSupport information and stores it locally even if you disable AutoSupport. Monitoring the storage system.
Monitoring a storage system. AutoSupport begins sending messages to technical support 24 hours after AutoSupport is enabled.
With AutoSupport, data is automatically sent to technical support instead of manually sending it to technical support, as is done with Legacy Collect Support Data feature. The AutoSupport feature must be enabled and activated on the storage array.
Sending a custom AutoSupport message prior to negotiated switchover
AutoSupport is enabled by default when aup configure your storage system for the first time. The AutoSupport feature is activated and de-activated globally on a storage management station and may be enabled or disabled for an individual storage array. Event messages Sent when a support event on the managed storage array occurs Includes system configuration and diagnostic information Daily messages Sent once every day during a user configurable time interval, local time of the storage array Includes the current netzpp event logs and performance data Weekly messages Sent once every week during a user configurable time interval, local time of the storage array Includes configuration and system state information.
AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner. Search within this manual Nehapp all Support content. AutoSupport messages include three types: Only the cluster administrator can perform AutoSupport management.
By default, the system collects AutoSupport information and stores it locally, even if you disable AutoSupport. Enabling AutoSupport can significantly help speed problem determination and resolution should a problem occur on ndtapp storage system.
Sending a custom AutoSupport message prior to negotiated switchover
The Vserver administrator has no access to AutoSupport. Configuring other SANtricity options.
All of the ASUP data is compressed into a single compressed archive file format 7z at the location you specify. Although AutoSupport messages to technical support are enabled by default, you must set the correct options and have a valid mail host to have messages sent to your internal support organization.
You can shorten the hour period by upgrading or reverting the system, modifying the AutoSupport configuration, or changing the system time to be something other than a hour period.
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